Frequently Asked Questions
When can I expect to receive my banner/banner stand/poster?
Our goods are despatched according to the despatch service chosen during your checkout procedure. 2nd Class Recorded (2-3 day delivery), RMSD (next day delivery). Please note Saturday is not a working day. Banner stands are despatched next day if artwork received print ready by noon and EXPRESS Service selected, otherwise STANDARD Service banner stands are sent via a 3-5 day courier service. Exterior banners are despatched via signed for delivery within 2 working days.
What payment methods do you accept?
Payment can be made via PAYPAL, bank transfer or alternative by sending a cheque/postal order to our offices: All payments have to be cleared before orders can be despatch.
Chic Banners, Unit 2 Atlas Works, Foundry Lane, Earls Colne, Colchester, Essex CO6 2TE.
How do I get my artwork/images to you for use on banners etc?
We ask that all images are sent direct to our email address as follows: email@example.com or for larger banner stand or external banner artwork these can be sent via a file share website such as www.dropbox.com or www.yousendit.com. It is recommended that high quality images are sent as the end product is of a far higher quality if the original image is of a high resolution. If in any doubt please feel free to email image over and then ask for our advice in respect of the product you have ordered. Alternatively photos can be sent direct to us at Chic Banners, Unit 2 Atlas Works, Foundry Lane, Earls Colne, Colchester, Essex CO6 2TE. We can scan these original images and return with the order when despatched.
What can I change on the Banner/Banner Stand/Poster?
Within reason and subject to some limitations most items can be personalised according to your specification i.e. wording, font styles,colours, ages i.e. Congratulations on your Wedding Anniversary could read Congratulations on your Engagement or Congratulations to the Happy Couple … anything is possible. Background colours and designs can be changed to coordinate with any colour scheme i.e. flowers, rings etc. Please however remember to be as specific as possible when advising of colours as there is a broad spectrum of shading.
We also offer a design service so we can provide a bespoke individual design - just ask.
Where can my External Banners be used?
We print ALL banners on 500gsm exterior grade
vinyl which means these are waterproof and can be used both internally and
externally. They also come hemmed
and eyeleted for easy installation using strong string or cable ties etc. Alternatively you can choose to have these trimmed to size or with pole pockets depending on your requirements.
What happens if there is a mistake on my order?
Fortunately mistakes happen rarely. It is IMPORTANT that all information that is sent over to us is checked and proofed by you, as only you know the correct spellings and dates concerned etc - we print what we are given. We will however do our best to halt printing if it has not been started and correct accordingly. However, if the item has been printed then we are unable to correct w cannot issue a refund or replacement FOC.
What happens if I do not receive my order?
Please contact us direct by email no sooner than 5 days after the order placement if this has not been received, and we will endeavour to find out where the item is, and if necessary, send a replacement should the item be lost.
If next day courier service has been chosen or RMSD then contact us immediately if this has not been received.
What happens if my item is damaged?
Occasionally damage to our items can be received during transit. If you are in ANY DOUBT about the condition of the outer packaging please make a comment stating this when you sign for the item to enable a claim with the relevant company and a replacement to be sent if applicable. Please contact us immediately with photographic evidence to support your claim and we will advise the process to be followed depending on which delivery company is at fault.